AKCAVIAR business practices are guided by the FDA and other pertinent of local food safety rules and regulations.

AKCAVIAR mission is to safeguard the public health and promote the public welfare by protecting the consuming public from injury by product use and the purchasing public from injury by merchandising deceit, flowing from intraslale and intrastate commerce in food.

AKCAVIAR uses special, secure, temperature and humidity controlled packaging technology to assure safe food transportation to its destination.

Any accidental transportation damage must be addressed with shipping carrier in accordance with their specific policy.

To prevent our product from the risks associated with spoilage, adulteration or misbranding, we cannot resell returned food items. Hence, we must discard returned food.

For public safety reasons, all food sales are FINAL SALE. No return or exchange claims will be accepted.

All delivery dates are approximate. AKCAVIAR shall not be liable for any damage as a result of any delay or failure to deliver for any reason including, but not limited to, problems with suppliers, any act of goods, act of Buyer, embargo or other governmental act, regulation or request, fire, flood, accident, sabotage, strike, slowdown or other labor difficulties, war, riot, delay in transportation, or defaults of common carriers. In the event of any such delay, the date of delivery shall be extended for a period of time equal to the time lost because of delay. Buyer's exclusive remedy for AKCAVIAR inability to deliver for any reason shall be rescission of this agreement, which Buyer may only exercise before AKCAVIAR has delivered the product to a carrier at any point of shipment. This agreement and the terms and conditions hereof shall constitute the entire agreement between AKCAVIAR and Buyer. No term or provision of this agreement may be amended, waived, dischargedvor terminated orally, but only by an instrument in writing signed by all parties, except as otherrwise expressly provided herein.

 

Products freshness:

 AKCAVIAR has a dedicated commitment to ensuring the safe, efficient delivery of our food products. To this end, we are constantly researching, developing and improving our Fresh Ship packaging system. We use an air tight, fully insulated, temperature retaining packaging system that keeps its contents fresh.

Our logistics use a reusable, seamless, molded polystyrene cooler chest with a non-toxic refrigerant gel pack and strategically placed chips of dry ice.

Your perishable foods are temperature controlled within the confines of the polystyrene, which itself is encased in an outer cardboard shipper.

To further contain temperature escalation, we fill the remaining areas with void fill to minimize the amount of air circulating within the system.

As an added bonus, you get to keep the cooler and the refrigerant gel packs to use for your next picnic or road trip.

Due to possible delays in the transportation process, part of the product may be frozen to preserve freshness. Some product has been subjected to thermal treatment to preserve its freshness and taste.

We ask that you (or someone else) are available at the delivery address to sign for the package and refrigerate perishable items upon delivery as soon as possible.

 In case you choose to leave the package at your door AKCAVIAR will not take responsibility if perishable items spoil.

To feel the genuine flavor and real freshness of fine gourmet products, please make the essential preparations in advance.

 

Returns and Exchanges:

 All merchandise is guaranteed to be fresh and should be inspected immediately upon arrival. Credit will not be granted if unsatisfactory items are discarded or partially consumed. Please keep all packaging intact for any returns. All claims must be made within twenty-four hours of receipt of shipment and a return authorization code will be issued. Once the claim is received and accepted by AKCAVIAR, we will automatically re-ship merchandise. No returns will be accepted without this code.

 

ALL RETURNS MUST BE SHIPPED TO:

AKCAVIAR

Attn: Customer Service

Unit -1 #14 Khayyam (Khaleghi) St. Valiast Ave.

Iran, Tehran

 

Important!

Please inspect arrived package and products as soon as they arrive to your door!

If your package has arrived damaged or tampered with, please contact the carrier and our Customer Service Department.

Any delay in contacting the carrier and our Customer Service Department makes it more difficult to file a claim.

Please keep ALL packaging and items EXACTLY AS THEY ARRIVED.

 

 

Privacy Policy

Customer information is collected for the purpose of processing your order. This information is kept confidential and is not shared.

 

SSL and/or TLS encryption

For security reasons and to protect the transmission of confidential content, such as purchase orders or inquiries you submit to us as the website operator, this website uses either an SSL or a TLS encryption program. You can recognize an encrypted connection by checking whether the address line of the browser switches from “http://” to “https://” and also by the appearance of the lock icon in the browser line.

If the SSL or TLS encryption is activated, data you transmit to us cannot be read by third parties.

 

Recording of data on our website

Cookies

In some instances, our website and its pages use so-called cookies. Cookies do not cause any damage to your computer and do not contain viruses. The purpose of cookies is to make our website more user friendly, effective and more secure. Cookies are small text files that are placed on your computer and stored by your browser.

Most of the cookies we use are so-called “session cookies.” They are automatically deleted after your leave our site. Other cookies will remain archived on your device until you delete them. These cookies enable us to recognize your browser the next time you visit our website.

You can adjust the settings of your browser to make sure that you are notified every time cookies are placed and to enable you to accept cookies only in specific cases or to exclude the acceptance of cookies for specific situations or in general and to activate the automatic deletion of cookies when you close your browser. If you deactivate cookies, the functions of this website may be limited.

 

Server log files

The provider of this website and its pages automatically collects and stores information in so-called server log files, which your browser communicates to us automatically. The information comprises:

The type and version of browser used

The used operating system

Referrer URL

The hostname of the accessing computer

The time of the server inquiry

The IP address

This data is not merged with other data sources.

The operator of the website has a legitimate interest in the technically error free depiction and the optimization of the website. In order to achieve this, server log files must be recorded.

 

Contact form

If you submit inquiries to us via our contact form, the information provided in the contact form as well as any contact information provided therein will be stored by us in order to handle your inquiry and in the event that we have further questions. We will not share this information without your consent.

 

Request by e-mail, telephone or fax

If you contact us by e-mail, telephone or fax, your request, including all resulting personal data (name, request) will be stored and processed by us for the purpose of processing your request. We do not pass these data on without your consent.

 

Analysis tools and advertising

Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider of this service is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called cookies. Cookies are text files, which are stored on your computer and that enable an analysis of the use of the website by users. The information generated by cookies on your use of this website is usually transferred to a Google server in the United States, where it is stored.

 

Newsletter

Newsletter data

If you would like to subscribe to the newsletter offered on this website, we will need from you an e-mail address as well as information that allow us to verify that you are the owner of the e-mail address provided and consent to the receipt of the newsletter. No further data shall be collected or shall be collected only on a voluntary basis. We shall use such data only for the sending of the requested information and shall not share such data with any third parties.

 

Copyright

AKCAVIAR either owns the intellectual property rights in the underlying HTML, text, images, audio clips, video clips, software and other content (collectively, the "Content") that is made available to you on this website, or has obtained the permission of the owner of the intellectual property in such Content to use the Content on this website. Except as provided in these Terms, AKCAVIAR prohibits the redistribution or copying of any Content on this website without its express written permission. AKCAVIAR hereby authorizes you to display on your computer, download and print pages of this website, subject to the following provisions:

(1) the copyright notice appears on all such printouts;

(2) the information will not be altered in any manner.

(3) the Content is only to be used for personal educational and non-commercial use and will not be redistributed, broadcast or copied to any other media.

 

Trademark

The trademarks, logos, and service marks (collectively, the "Trademarks") displayed on this website are registered and unregistered trademarks of AKCAVIAR. Nothing contained on this website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on this website without the express written permission of AKCAVIAR or such third party that may own the trademarks displayed on this website. Your misuse of the trademarks displayed on this website, or any other Content on this website is strictly prohibited.